Refund policy

Effective Date: 30 days from the date of purchase

1. General Policy

• 30-Day Return Window: Customers have 30 days from the date of purchase to return or exchange any item.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
• Condition of Items: Returned items must be in their original condition, including packaging, accessories, and manuals. Items must not show signs of wear, damage, or alteration.

2. Non-Refundable Items

• Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged.
• Digital Products: Software, downloadable products, and digital content are non-refundable once delivered or downloaded.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

3. Refund Methods

• Original Payment Method: Refunds will be issued to the original method of payment.
• Processing Time: Please allow 5-7 business days for the refund to be processed once the return is received.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).

4. Damaged or Defective Items

• Inspection: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
• Replacement or Refund: We will evaluate the issue and either send a replacement or issue a full refund, including shipping costs.

5. Return Process

1. Contact Customer Service: Reach out to our customer service team at [customer service email or phone number] to initiate a return or exchange. Provide your order number and details about the product you wish to return.
2. Receive Authorization: You will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with your return.
3. Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
4. Shipping: Ship the item back to us using a trackable shipping method. We are not responsible for items lost in transit.

6. International Returns

• Customs and Duties: Customers are responsible for paying any customs duties or taxes for international returns.
• Shipping Costs: International shipping costs are non-refundable.

7. Exchanges

• Exchange Process: If you wish to exchange an item, follow the same process as for returns. Specify the item you wish to exchange for in your return request.
• Price Differences: If the new item has a different price, we will either charge or refund the difference as applicable.

8. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

• Email: [contact@swiftuniversalgadget.com]
• Phone: [+1 415 896 56743]
• Address: [San Francisco CA]