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Returns Order Process

Effective Date: returned within 30 days of delivery

1. Eligibility for Returns

  • Return Window: Items can be returned within 30 days of delivery.
  • Condition: Items must be returned in their original condition, including all accessories, manuals, and packaging.

2. Non-Returnable Items

  • Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
  • Digital Products: Downloadable software, digital content, and licenses are non-returnable.
  • Gift Cards: Gift cards are non-refundable.

3. Return Initiation

  1. Visit Our Returns Center:
    • Go to our website and navigate to the “Returns” section or directly visit [Returns Center URL].
  2. Log In or Enter Order Details:
    • Log in to your account or enter your order number and email address to find your order.
  3. Select Items to Return:
    • Choose the items you wish to return and provide a reason for the return (e.g., defective, not as described, wrong item).
  4. Receive Return Authorization:
    • After submitting your return request, you will receive a Return Merchandise Authorization (RMA) number via email, along with detailed return instructions.

4. Prepare Your Return

  1. Repack the Item:
    • Place the item in its original packaging, including all accessories, manuals, and documentation. If the original packaging is not available, use a suitable alternative to ensure the item is securely packed.
  2. Attach Return Label:
    • Print the return shipping label provided in the email and attach it to the outside of the package. Make sure the RMA number is clearly visible.

5. Ship the Return

  • Shipping Method: Use a trackable shipping method to send the item back to us. Keep the tracking number for your records. We are not responsible for items lost in transit.
  • Shipping Costs: Unless the return is due to our error (e.g., wrong or defective item), the customer is responsible for return shipping costs.

6. Processing the Return

  • Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.
  • Refund Issuance: After inspection, we will process your refund. Refunds are issued to the original payment method and may take 5-7 business days to appear in your account.
  • Notification: You will receive an email notification once your return has been processed and your refund issued.

7. Exchanges

  • Exchange Request: To exchange an item, follow the same steps as for initiating a return. Indicate that you prefer an exchange and specify the new item.
  • Price Differences: Any price differences will be charged or refunded accordingly.

8. Contact Us

If you have any questions or need further assistance with your return, please contact our customer service team:

  • Email: [contact@swiftuniversalgadget.com]
  • Phone: +1 415 896 5674
  • Live Chat: Available on our website
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