Returns Order Process
Effective Date: returned within 30 days of delivery
1. Eligibility for Returns
- Return Window: Items can be returned within 30 days of delivery.
- Condition: Items must be returned in their original condition, including all accessories, manuals, and packaging.
2. Non-Returnable Items
- Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” cannot be returned.
- Digital Products: Downloadable software, digital content, and licenses are non-returnable.
- Gift Cards: Gift cards are non-refundable.
3. Return Initiation
- Visit Our Returns Center:
- Go to our website and navigate to the “Returns” section or directly visit [Returns Center URL].
- Log In or Enter Order Details:
- Log in to your account or enter your order number and email address to find your order.
- Select Items to Return:
- Choose the items you wish to return and provide a reason for the return (e.g., defective, not as described, wrong item).
- Receive Return Authorization:
- After submitting your return request, you will receive a Return Merchandise Authorization (RMA) number via email, along with detailed return instructions.
4. Prepare Your Return
- Repack the Item:
- Place the item in its original packaging, including all accessories, manuals, and documentation. If the original packaging is not available, use a suitable alternative to ensure the item is securely packed.
- Attach Return Label:
- Print the return shipping label provided in the email and attach it to the outside of the package. Make sure the RMA number is clearly visible.
5. Ship the Return
- Shipping Method: Use a trackable shipping method to send the item back to us. Keep the tracking number for your records. We are not responsible for items lost in transit.
- Shipping Costs: Unless the return is due to our error (e.g., wrong or defective item), the customer is responsible for return shipping costs.
6. Processing the Return
- Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.
- Refund Issuance: After inspection, we will process your refund. Refunds are issued to the original payment method and may take 5-7 business days to appear in your account.
- Notification: You will receive an email notification once your return has been processed and your refund issued.
7. Exchanges
- Exchange Request: To exchange an item, follow the same steps as for initiating a return. Indicate that you prefer an exchange and specify the new item.
- Price Differences: Any price differences will be charged or refunded accordingly.
8. Contact Us
If you have any questions or need further assistance with your return, please contact our customer service team:
- Email: [contact@swiftuniversalgadget.com]
- Phone: +1 415 896 5674
- Live Chat: Available on our website